Result of operation "2x2" should be 4. Specify what happened compared to what you expected to happen. That way you can be sure that the steps provided will lead to a bug you are reporting. It is best to try and reproduce the bug yourself before filing a bug ticket. For example, "Broken landing page" doesn't help the reader understand whether the issue has already been reported and what exactly is wrong: Is it not accessible? Is the layout broken? Is it just a typo in one of the headlines? Steps to reproduce the bugĭescribe what actions you took before you encountered a bug. "Calculator: incorrect result of multiplication". what actions you were performing, time when it happened, etc.) Titleīriefly describe the bug, i.e. If you are unable to reproduce the bug before filing the bug ticket, try providing as much details about what led up to and happened during this issue (i.e. The most important thing to understand when reporting a bug is that the reader should be able to reproduce it on their computer with only the information you provided. For example, the print screen tool of a MacBook machine will use the timestamp when the image is taken as the name of the file instead of a generic name Fix suggestionĪllow the user to pick a name for the screen-short at the time of attaching it.* This data can be captured automatically, if you choose to use the easy way of reporting bugs. Use tools to take screenshots which will give different names to the image. However, the screenshots are uploaded correctly to JIRA and displayed correctly in the JIRA issue Workaround Two screenshots are uploaded, however, they look exactly the same in the request. Two different screenshots will be uploaded and displayed Actual result The name of the second screenshot might also be image.png. 
Take another screenshot and paste it again.Take a screenshot anywhere and paste it to the request by using shortcut key Ctrl + V, example name of the screenshot would be image.png.
Create a new request via Customer Portal.Pasting screenshots with the same name in the Customer Portal will not display the images correctly.
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